| Error Code | User Error Message |
| 1001 | Amazon response time timed out, wait 15 minutes, if new orders will not come in contact support. |
| 1002 | eBay response time timed out, wait 15 minutes, if new orders will not come in contact support. |
| 1003 | eBay token will be expired soon, change token for eBay under platform settings |
| 2001 | Amazon token is not valid or expired, change token for Amazon under platform settings |
| 2002 | Failed to despatch Amazon order. If it’s a server error wait 45 minutes, if error persists please contact support. |
| 2003 | Authorization token is not valid or expired on an Ebay order, change token for eBay under platform settings |
| 2004 | Failed to despatch eBay order. If it’s a server error wait 45 minutes, if error persists please contact support |
| 3001 |
Each platform has an option to enable/disable stock control, If it comes back with this error means that stock control is disabled on your eBay platform. if you want this feature to be enabled please contact support.
|
| 3002 |
Product is not assigned to any platform. When new products are uploaded to Nventree and they need time to be created, either wait 15 minutes and try to resend product information in product details, or contact support.
|
| 3003 |
Product has been disabled as no matching product found. The product is automatically disabled, if it has been removed from website. Re-add product to platform if need be.
|
| 3004 |
Product has been disabled as no matching product found. The product is automatically disabled, if the database doesn’t contain ID which has a product on the website. Re-add product to website if needed.
|
| 3005 |
Product has been disabled as no matching product found. The product is automatically disabled, if the database doesn’t contain Variant which has a product on the website. Re-add product to website if needed.
|
| 3006 |
Each platform has an option to enable/disable stock control, If it comes back with this error means that stock control is disabled on your Amazon platform. if you want this feature to be enabled please contact support.
|
| 3007 |
Unable to update product SKU on Amazon, no matching product found. The SKU might not be in the Amazon catalog. Try re-adding the product to platform
|
| 3008 | Unable to update product SKU. Product is not enabled on platform. Re-add product to platform. |
| 3009 |
Product publishing disabled. When you have stock updates disabled on Amazon/eBay. If you want stock control to be enabled please contact support
|
| 3010 |
Each platform has an option to enable/disable stock control, If it comes back with this error means that stock control is disabled on your platform. if you want this feature to be enabled please contact support.
|
| 4001 |
Unable to update Stock for Products. When Nventree tries to update stocks through Ad-Lister and there is only partial information in the product, i.e. price doesn’t exist, category missed etc. To resolve this error please go to Ad-Lister and update the product.
|
| 4002 |
When new product is being synced from Ad-Lister the app will try to update the SKU on the platforms before the product is saved. In such cases wait until product is fully uploaded and then wait for a re-sync, which happens every 30 minutes.
|
| 4003 |
Wasn’t able to update stock for products. Reason being system out of memory. System will reconnect every 30 minutes, if problem persists contact support.
|
| 4004 |
Wasn’t able to update stock for products. Interfearance occures causing transactions to be deadlocked. System will reconnect every 30 minutes, if problem persists contact support.
|
| 4005 |
Wasn’t able to update stock for products. The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. To fix this error just wait, reconnections happen every 30 minutes, if problem persists contact support.
|
| 4006 | This error shows up when stock updating is disabled on platform. To enable this feature please contact support. |
| 4007 | When platform settings does not contain a token. Change token for eBay under platform settings |
| 4008 | When platform does not contain Ad-Lister Context ID. Then link Ad-Lister Context ID. |
| 4009 | When syncing with Ad-Lister for Nventstore failed. Restart the sync |
| 5001 | When the limit of daily requests is exceeded. |
| 5002 | When app request to despatch orders failed during execution. Then |
| 5003 |
The app checks for the eBay tokens validity (every 30 minutes), if this error code pops up then: change the token for eBay under platform settings
|
| 5004 |
The app checks for the eBay tokens validity (every 30 minutes), if this error code pops up then: change the token for eBay under platform settings
|
| 5005 |
The app checks for the eBay tokens validity (every 30 minutes), if this error code pops up then: change the token for eBay under platform settings
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